Collections Agent

Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Specialist to join our growing team at our headquarters in Charlotte, NC! We are looking for a Collections Specialist who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment. Key Responsibilities: - Manage collection efforts with a high level of persuasiveness & professionalism. - Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. - Place account on hold for incoming orders until payment is received. - Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls. - Place outbound calls to delinquent customers to collect past due billing - Receive inbound calls from customers that wish to make payments or payment arrangements - Print, fold, and mail dunning letters to delinquent customers -...