Service Center Operation Leader

Job description

Title Service Center Operations Leader: Overview of Position: Plans, organizes, leads, controls and coordinates the delivery of services in hazard outsourcing at a remote service center. Responsible for maintaining client relations as it relates to outsourcing. Manage multiple clients or multi-functional units and or units requiring specialized knowledge. Provides leadership to many associates. Posted as Service Center Operations Leader however, will offer Service Center Operations Leader II or III based on experience, skills, knowledge and if the candidates meets requirements for level II or III. What will be my duties and responsibilities in this job? Works closely with senior management in developing short and long-term goals that are strategically aligned with the organization’s focus and vision. Develops, secures approval of, and administers, an operating budget for area(s) of responsibility. Ensures all areas of responsibility projections and actual expenses meet budgeted objectives. Formulates policy for area(s) of responsibility and secures appropriate approvals. Develop and administer procedures necessary to implement approved policy. Manages and provides leadership to sup...