Customer Care Representative III

Job description

Job Info POSITION - Union: Customer Care Representative III NUMBER OF OPEN POSITIONS: 1: LOCATION: BGC – MA - Pittsfield STARTING PAY: $25.55: RESPONSIBILITIES: Provide quality customer service by ph o ne, mail, email, o r in pers o n. Respond t o cust o mer inquiries, update cust o mer account informati o n in Customer Informati o n System, and complete o ther w o rk as assigned. Perform functi o ns relate d t o billing, service requests, evaluation o f customer eligibility f o r and establishment o n the Residential Arrearage Management Pr o gram (RAMP) t o provide debt f o rgiveness t o eligible l o w - inc o me gas cust o mers, negotiate payment agreements and complete acti v ities related t o credit and c o llection o f delinquent acc o unts in adherence with Massachusetts Department o f Public Utility (MDPU) regulat o ry guidelines, along with federal and state laws. Maintain customer c o nfidentiality and ensure familiarity with and compliance t o all Berkshire Gas p o licies, standards, and procedures related t o data secu r ity. 1. Answer and resp o nd t o customer calls with maximum pr o ducti v ity, a high quality o f customer service, an d adhere t o departmental p o li...