Medical Support Assistant

Job description

Job Summary Job Title: Medical Support Assistant: Department: Department of Veterans Affairs: Healthcare System: VA Health Care System Location: Onsite; Many Colorado Locations: Salary Range: $19.23, $5.09 H&W: Work Schedule: Full-time: Overview: Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Primary Responsibilities: - Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines - Receive and respond to incoming calls, secure messages, and Veteran inquiries - Conduct patient check-ins and check-outs in person or virtually - Review, verify, and update demographics, insurance, and other patient data in VA systems - Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM) - Support clinical teams by ma...