Production Support Specialist (Remote)

Job description

Compensation: $18-$20/hour, based on experience At Neighbors Bank, we know that delivering a seamless lending experience requires more than great products and technology – it takes precision, care, and a team that thrives behind the scenes. That’s where you come in. We’re looking for a detail-oriented, organized, and service-driven professional to join our Production Support team. In this full-time role, you’ll help keep our mortgage operations running smoothly by managing documentation, ensuring compliance, supporting loan officers, and maintaining the systems that power our lending process. If you’re someone who enjoys organizing workflows, solving problems, and making complex tasks look effortless, all while collaborating across teams in a fast-paced environment, we’d love to talk. What You’ll Do: - Prepare and issue Initial Loan Estimates (ILEs) in accordance with TRID requirements, ensuring accuracy, documentation integrity, and timely delivery. - Administer system access and user permissions across Encompass, CRM, and related platforms, providing workflow support and maintaining reporting accuracy. - Audit loan officer communications to ensure consistency, compliance, and adh...