Senior Recoveries Officer

Job description

Job Description Do you want an exciting opportunity to join the Recoveries team within the Student Awards Agency Scotland (SAAS) as a Specialist Recoveries Officer? You will play a pivotal role in the recovery process and work as part of a fast paced team. U ndertake work where escalation of our standard recovery process is required, progressing civil route and dealing with specialist bursaries. W ork as part of the wider recoveries team providing support and advice to Recoveries Officers but have no line management responsibility. You will have excellent communication skills, communicating with internal and external stakeholders via email and telephone. Supporting students and linking to our SAAS corporate value ‘to put customers at the heart of everything we do. Responsibilities: - Managing the overpayments of students which include specialist funded schemes, gathering and maintaining an accurate record of repayments. - Assisting Managers with forecasting and providing Management Information, running reports. - Investigating and progressing complex cases and providing support to Recoveries Oficers. - Coaching, mentoring and training new members of staff on current processes and p...