TECHNICAL CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d)

Job description

Your Responsibilities You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support. You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth. - Provide excellent service for existing and new customers - Build and maintain relationships with key intermediates of clients - Resolve technical problems or business workflow issues during initial client communication - Assist clients in identifying issues with underlying hardware infrastructure - Assist with identification of software bugs and work with internal teams to resolve the issues - Effectively manage the escalation process for any incidents that cannot be resolved immediately - Investigate and manage trading problems - Perform regression testing of the full range of products and features on our platform - Assist account managers and clients with “go live” and resolve connectivity and t...