Member Service Associate

Job description

Why join this team Deliver exceptional service to UNFCU members promptly and courteously, adhering to established guidelines, and fostering strong relationships through effective problem-solving. Handle a variety of tasks related to resolving member inquiries, providing information, and coordinating with branch staff to enhance overall member satisfaction. Ensure all actions comply with federal and state regulations as well as UNFCU’s Code of Ethics & Business Conduct. The position is onsite. NYC Salary Range - $51,500 - $52,500 annually; compensation is commensurate to geographic location. What you'll do: - Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.• Deliver exceptional member service using the service excellence model, including greeting, directing, and assisting with routine inquiries, forms, and applications.• Process routine transactions and requests (e.g., deposits, withdrawals, transfers, stop payments, check orders, eStatements enrollment) while maintaining confidentiality and c...