Marcus by Goldman Sachs, Complaints Specialist, Birmingham

Job description

Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. YOUR IMPACT: Are you passionate about customer services, operations, and using digital tools to provide solutions to customers. We’re looking for customer services professionals to join our team, who want to use their skills and ideas to provide outstanding support to our customers. What you’ll do: - Taking full ownership for your case load and ensuring deadlines are met - Carrying out a full review of all aspects of customer concerns in line with company policy and FCA guidelines - Using your own initiative to solve problems, collaborate with colleagues and make important choices - Speaking on the phone to customers at different stages of your investigation including the resolution of their complaint - Liaising with internal departments to gather information and identify opportunities for continuous improvement - Ensuring compla...