Reservations Manager

Job description

JOB SUMMARY: Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. ABOUT THE ROLE: Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities, and the operating times of all beverage and food venues Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangements etc., are accurate Traces and Alerts are set for...