In-Person Virtual Experience Specialist - Rio Rancho, NM

Job description

Description The VXP Specialist provides exceptional member service through phone, email, and digital channels. This role assists with account management, online and mobile banking support, and consultative financial guidance to identify products and services that meet member needs. Responsibilities include efficiently handling inquiries, resolving issues, routing calls, and supporting multiple departments. The position promotes member education, ensures compliance with regulations, and contributes to team and organizational success. Join Our Team at Del Norte Credit Union! We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning. Location: Rio Rancho, NM: NOTE: This role requires in-person work at our Enchanted Hills Branch and is not eligible for remote or hybrid work arrangements. Essential Functions & Responsibilities: - Demonstrate a working knowledge of the applicable c...