Quality Assurance Manager

Job description

Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking a Quality Assurance Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, be thoroughly familiar with Americans with Disabilities Act (ADA), maintain database of customer compliments/complaints, and to provide positive and professional support to all employees so as maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed client expectations. Job Responsibilities: - Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client. - Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided. - Perform random audits of maintenance, DVIR, and quality checks of all department records. It also performs random audit checks of contractor performance, e.g., washing logs, fuel logs, etc. - Pe...