Command Center Specialist

Job description

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities: - Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries - Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction - Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar - Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PAR...