Telephony Product Manager - Amazon Connect, Information Technology

Job description

Overview Are you a forward-thinking technology professional who thrives on improving customer experience through intelligent automation? ServiceLink, the nation’s premier provider of tech-enabled mortgage services, is seeking a a highly skilled Product / Program Manager, who is experienced on Amazon Connect to drive the modernization of our enterprise telephony and contact-center ecosystem. This role will manage the transition to a unified platform that improves customer experience, simplifies routing, strengthens analytics, and enhances operational efficiency. The ideal candidate brings deep experience in on Amazon Connect and contact-center technology and operations, strong product/program leadership, and cross-functional collaboration. If you're excited to modernize voice infrastructure and build scalable, data-driven workflows, you’ll thrive in our fast-paced, innovation-driven environment. There’s never been a better time to join ServiceLink - a company committed to growth, technology, and the success of every employee. A DAY IN THE LIFE: In this role, you will…: - Lead the Enterprise Telephony Modernization Program - Own the full modernization lifecycle: discovery, design, im...