Front Desk Administrator McAllen, TX

Job description

Job Title: Front Desk Administrator (Full-Time) Location: Mc Allen,Texas: Department: Administrative / Patient Services Reports To: Clinic Manager Job Summary: The Front Desk Administrator serves as the first point of contact for patients, visitors, and callers at US Neuro. This role is critical to delivering an exceptional patient experience by managing front desk operations, coordinating appointments, handling patient inquiries, and supporting smooth daily clinic workflow in a neurology setting. Key Responsibilities: Patient & Front Desk Operations: - Greet patients and visitors in a professional, compassionate manner. - Manage patient check-in and check-out processes. - Answer and route incoming phone calls and emails promptly. - Address patient questions regarding appointments, paperwork, and general clinic information. Scheduling & Administrative Support: - Schedule, confirm, reschedule, and cancel appointments for providers and diagnostic services. - Maintain accurate patient demographic and insurance information in the EHR. - Coordinate referrals, authorizations, and follow-up appointments as needed. - Collect co-pays and process payments according to clinic policy. Clinic C...