FlixBus Shop - Customer Service Agent

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. Join our passionate on-site operations team in Amsterdam where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience. As a Shop Assistant at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers bus station. You’ll be the face of Flix in Amsterdam Sloterdijk Station helping travelers, managing departures, and promoting our green mobility mission. This is a limited position between July 1st and August 31. About the Role: - Support passengers with tailored travel options and promote FlixBus products and services - Welcome and guide travelers at Amsterdam FlixBus shop in Sloterdijk Station - Coordinate coach departures and arrivals in close collaboration with drivers and operations - Monitor and report service-impacting issues (e.g. delays, competitor activity, security) - Manage ticket sales and refunds, including ca...