Cloud CX Platform Lead

Job description

Job Description Welcome to AMN Healthcare — Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Location: Dallas, TX, San, Diego, CA, Boca Raton, FL, or Atlanta, GA-Hybrid role, 2 days a week onsite - Named to Becker’s Top 150 Places to Work in Healthcare — three years running. - Consistently ranked among SIA’s Largest Staffing Firms in America . - Honored with Modern Healthcare’s Innovators Award for driving change through innovation. - Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006. Role Summary: The Cloud CX Platform Lead is a senior, hands‑on technical leader responsible for defining and executing the architecture for the enterprise customer experience and contact center platform , with primary ownership of Genesys Cloud . This role leads platform consolidation, supports a tiered support model (Tier 1–Tier 4) , and en...