Butler Toyota BDC Representative

Job description

Description Butler Toyota Macon: Position: BDC Representative: Report to: Internet Manager: Department: Business Development Center (BDC): Butler Toyota is seeking a motivated and customer-focused BDC Representative to join our growing team. This position plays a vital role in driving dealership success by managing inbound and outbound customer communications and setting appointments for our Sales and Service departments. Key Responsibilities: - Handle inbound and outbound phone calls, emails, texts, and online leads promptly and professionally - Schedule appointments - Follow up with internet and phone leads to generate showroom traffic - Maintain accurate customer information in the CRM system - Confirm upcoming appointments and re-engage missed opportunities - Provide exceptional customer service and represent the Butler Toyota brand - Work closely with management and sales teams to achieve department goals Qualifications: - Previous BDC, call center, or customer service experience preferred (automotive experience a plus) - Strong communication and interpersonal skills - Excellent phone etiquette and professional demeanor - Ability to work in a fast-paced environment - Basic com...