Dealer Family Customer Experience Advocate Manager

Job description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for the trucks that keep goods on the road. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot. We're looking for a Customer Experience (CX) Advocate Manager to oversee our team of CX Advocates who are acting as the single point liaison with customers for the Dealer and DTNA Aftermarket experience. This person will provide guidance to customers on best utilizing the dealership and maximizing the value of DTNA’s portfolio of digital solutions available. Essential Functions & Responsibilities: - Manage the CX Advocate team to ensure they are providing breakdown assistance – collaborating with other dealers on behalf of our customers to quickly move trucks through repair and ensure communication of status is in place via Service Tracker, etc. - Ensure the CX Advocate team is a single point liaiso...