Business Experience Manager

Job description

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview: How you can make a difference The Business Experience Manager is responsible for ensuring assigned Service and Operations teams are informed, prepared, and enabled for operational and process changes aligned to the Product Development Lifecycle (PDLC). This role plans, coordinates, and executes change readiness activities for assigned groups, including stakeholder identification and engagement, communication planning and delivery, and reinforcement activities to support adoption. The Business Experience Manager partners with cross-functional stakeholders to ensure business participation in User Acceptance Testing (UAT), including planning, coordination, and readiness support for impacted teams. The role also coordinates enablement deliverables such as office hours, training sessions, and knowledge base content updates to ensure impacted teammates have the information and training needed to support clients and members. Reporting Structure and Work Setting: The Business Experience Manager typically reports to Director, Business Experience This role typically...