Customer Service Advisor

Job description

Salary: £26,250.00 per year Job Types: Full-time, Permanent: Work Location: Role is office based – Team Valley, Gateshead Job description: We’re looking for a bubbly, positive, customer-focused professional to join our fast-growing Member Experience Team at ‘Team RH’ HQ in Gateshead. This isn’t your standard customer service gig. You’ll be supporting the Payments and Retentions team by proactively handling often complex situations, recognising and dealing with any issues, helping to retain our members and problem solving. You’ll also be spotting sales opportunities and promoting our products, where applicable, all through digital conversations. 37.5hrs - Mon - Sun, Fully Rotational and Flexible Who we are: We’re Team RH, a no-nonsense wellness brand based in the Northeast, on a mission to make sustainable fat loss achievable, affordable, and accessible. We don’t do fluff, we do facts, accountability, and long-term success. But we’re not just a wellness brand - we’re a tech team, too. We built the Team RH App from the ground up, in-house, with one goal: give people tools that actually help. From food tracking and tailored coaching to goal setting and no-nonsense data, it’s everythin...