Member Experience Manager

Job description

Job Title: Member Experience Manager Location: San Jose, CA – Onsite Classification: Exempt – Full Time Compensation: $75,000 – $104,000 + bonus + full benefits day one About Flexcar: Flexcar is completely reimagining car ownership. Flexcar offers the world’s first month-to-month car lease, with insurance and maintenance included. By combining operational expertise with technology, data, and AI, we are transforming every aspect of the customer journey and providing a smarter, more flexible alternative to buying or leasing a car. Role Overview: The Member Experience Manager is the on-site leader accountable for delivering an exceptional Flexcar experience at a single location. This role provides strategic leadership and operational oversight of the Member Experience function, ensuring consistent execution of Flexcar’s service standards while driving continuous improvement across customer experience, inventory availability, and fleet utilization. This role manages and develops a team of Member Experience Specialists, oversees day-to-day site operations, and serves as the primary escalation point for complex member issues. Success is measured through the following core KPIs: Customer...