Associate Account Manager

Job description

Description Job Title: Associate Account Manager: Job Type: FT: Location: #LI- Hybrid, to be considered for this role you must reside in the state of MN, and able to commute to our Edina office 3+ days per week Job Summary: We are passionate about our clients having a great experience and this also applies to our team and our future team members. Building a remarkable team is a top-level company priority. An Associate Account Manager is responsible for creating and maintaining positive relationships and achieving overall satisfaction with assigned clients and brokers. The Associate Account Manager will report to a Team Leader, Account Management. What You’ll Do: -Provide a high level of customer service to assigned brokers, clients and participants where applicable by creating and fostering a positive relationship with all parties. -Assist clients and brokers through multiple channels – including emails, scheduled conference calls and adhoc phone calls. -Monitor and manage assigned work in a timely manner via our CRM system as well as within our operational systems. -Utilize and articulate knowledge of necessary technical IRS Code and general employee benefit knowledge regarding Fl...