Manager, Patient Support Operations - Remote

Job description

Manager, Patient Support Operations Position Summary: The Manager, Patient Support Operations , supports client relationship management with the manufacturer and Patient Support Services division while overseeing daily program operations. This role provides operational leadership, strategic insight, and execution support. This is a people-first leadership role responsible for leading, developing, and holding accountable a team of case managers and clinical nurses. The Manager, Patient Support Operations, must foster a high-performing, patient-centric team culture grounded in empathy, accountability, and continuous improvement. The role is also responsible for driving program performance through data-informed decision-making, operational excellence, and a strong focus on implementing solutions at a root cause level. The ideal candidate is a highly motivated, self-directed leader who thrives in a fast-paced environment, operates effectively with ambiguity, and demonstrates a strategic mindset in solving complex access and affordability challenges. Primary Responsibilities: - Lead, manage, and develop team members by setting clear expectations and driving accountability for individual...