Technical Support Engineer

Job description

Main Purpose of the role As a trusted partner to our customers, we are dedicated to ensuring that the equipment and services we provide operate at peak efficiency with minimal downtime. Within the Technical Support team, we are key in achieving this mission, positioning ourselves as the preferred partner for our customers. Our efforts directly contribute to driving repeat business and helping customers save millions in potential revenue lost due to production downtime and inefficiencies. The successful candidate will play a vital role in this by troubleshooting and resolving complex technical issues related to our equipment and services. This role requires close collaboration with aftersales, sales, and engineering teams to offer technical support while maintaining exceptional customer service and communication. Strong problem-solving skills, effective communication, and the ability to thrive in a fast-paced, dynamic environment focused on minimizing machine downtime are essential for success. Primary Responsibilities: What skills are we looking for? To be successful in this role, you should have strong knowledge of technical and engineering products, excellent communication skills...