Service Engineer

Job description

Company Description Wavenet is a prominent technology and communications provider. Committed to innovation and reliability, Wavenet offers a wide range of advanced solutions to empower businesses in the digital age. Their comprehensive services include cloud solutions, communications systems, connectivity, cybersecurity, and IT support. With a customer-centric approach, Wavenet tailors’ solutions to meet individual needs, prioritizing customer satisfaction and exceptional experiences. Their values of innovation, trust, collaboration, and community engagement underpin their mission to be a leading technology partner, enabling businesses to succeed and thrive in a rapidly evolving digital landscape. Job Description: The Service Engineer will be required to follow and enhance the Wavenet support process and company procedures in relation to raising, monitoring and resolution of support incidents and service requests within a busy Service Desk environment. What You’ll Be Doing: - Acting as a first point of contact for customers by logging, triaging, and resolving incidents and service requests via telephone and email, ensuring agreed service levels are met. - Diagnosing issues through...