National Accounts Collections Specialist

Job description

As a National Accounts Collections Specialist, you will be responsible for proactively managing delinquent customers within assigned collection coded groups and/or national accounts. Responsible for ensuring customers pay freight charges within Company credit terms. Also responsible for contacting delinquent accounts via telephone, email, or conference calls and identifies root causes for non-payment in a professional and tactful manner. Contact all delinquent accounts by telephone and/or email each month and obtains commitment for payment. Apply telephone and/or email collection skills to obtain payment or identify and resolve problems. Access customer portals or pay agent web portals for payment information and status. Utilize online resources to obtain company information as needed and maintains and updates all customer contact information. Update and maintain collection system notes, documenting all collection efforts and problem resolutions. Recognize rejection patterns that would suggest a billing issue. Identify core problems without direct supervision and consistently follows up on all accounts. Strive to establish effective communication and working relationships with cust...