Fraud Protection Hotline Specialist

Job description

Location: On site at location listed in job posting. At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. Weekly Scheduled Hours: Fraud Hotline will be open 7am-8pm, 7 days a week. Shift will be within this time We are actively seeking a dedicated and client-focused Fraud Protection Hotline Specialist to serve as the first point of contact for our clients experiencing fraudulent activities. Our goal is to protect our clients' brand reputations while providing an exceptional and positive client experience throughout the fraud resolution process This role will play a crucial role in safeguarding client interests and enhancing their trust in our services. Essential Duties and Responsibilities: - Serve as the initial po...