Service Desk Analyst
GKN Aerospace · Trollhättan, Västra Götaland, SE
Job Summary Are you a communicative and positive person with a great interest in IT? Do you like problem solving and have the ability to plan, coordinate and...
Job description
Job Summary Are you a communicative and positive person with a great interest in IT? Do you like problem solving and have the ability to plan, coordinate and drive work forward? Then this could be the right opportunity for you! About the role: As part of our IT Service Delivery Team Nordics, you work to ensure high quality in the delivery of IT services and a first-class user experience. The team is responsible for a broad portfolio of services, including: Within the ITSM area, we are actively working to develop and further develop our working methods through automation and system support for case management, installation, logistics and IT asset systems. - Computers and peripherals - Telephony - Print - Large screens and visualization - Meeting room technology - Knowledge mgmt - IT Service Management (ITSM) - Service desk (1st line support) Qualifications and personal skill: We are looking for someone who is passionate about delivering excellent service and support, and who takes pride in creating a positive user experience. You are flexible and solution-oriented, and you thrive in a dynamic environment where no two days are the same. You have a natural ability to collaborate and e...