Sr Order Fulfillment Analyst

Job description

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started! Job Summary: This role drives supplier fulfillment performance by owning measurement frameworks and identifying systemic drivers of customer experience outcomes. You will deliver actionable insights that enable the business to prioritize and improve supplier performance, partnering cross-functionally to enhance reliability and scale data-driven decision making across fulfillment operations. Duties and Responsibilities: - Own and evolve supplier fulfillment performance measurement by investigating how key metrics are defined and calculated and developing improved frameworks that provide accurate and actionable visibility into performance. - Analyze end-to-end fulfillment performance across order management, inventory availability, and shipment execution to identify trends, quanti...