L2 Software and Infrastructure Project Engineer (EMEAD)

Job description

L2 Software and Infrastructure Project Engineer (EMEAD) Department: Software - Software Support: Employment Type: Permanent - Full Time Location: Portugal/Torres Vedras: Reporting To: EMEA Software Connectivity and Solutions Manager Software Description: The L2 Software and Infrastructure Project Engineer provides advanced technical support, enablement, and project delivery expertise across the EMEA Distribution region, where the operational focus is in Africa, the Middle East, CIS countries and Eastern Europe. This role combines Level 2 software support and infrastructure and solution engineering, project execution, and technical training., acting as a key escalation point for distributors, the role supports incident resolution, system deployments, pilots, integrations, and continuous service improvement while strengthening distributor capability and autonomy. The position plays a critical role in ensuring operational excellence, high customer satisfaction, and successful solution delivery, while supporting regional business objectives, service KPIs, and long-term partner relationships. Key Responsibilities: Start of Projects (Initiation & Pre‑Engagement) - Business, Sales & Proje...