Account Manager

Job description

Job DetailsJob Location: H&W Ingredients - Brookfield, IL 60513Salary Range: $27.40 - $29.50 HourlyAccount Manager We are currently looking for a dedicated, efficient individual to join our team as an Account Manager. Customer service is a crucial part of the sales and service delivery team. The Account Manager does whatever it takes to ensure that all orders are processed completely, accurately, and delivered on time. Our Account Managers process orders for our customers, respond to inquiries, and handle any issues that arise – following the order from start to finish. Position Details: Receives customer orders by phone, e-mail, customer website or EDI. Enters orders and data into Sage X3. Sends order acknowledgements to customer including unit prices, shipping date, anticipated delays, and any additional information needed. Completes order for pricing, determines total cost for customer, confirms shipped orders and prepares for invoicing. Responsible for transmitting all order shipment releases to outside warehouse including lot# to ship and required quality docs (COAs, etc.) Resolves order holds due to credit, stock, allocation issues, etc. Coordinates with suppliers for direct...