Patient Account Representative - Medicare, Medicaid, Commercial Claims

Job description

Job Family: Patient Account Representative Travel Required: None Clearance Required: None What You Will Do: The Insurance Patient Account Representative is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned. Essential Job Functions: Facilitates the billing and collection processes of outstanding accounts receivable Communicates with internal and external contacts to explain primary, secondary and tertiary billing, collection and resolution of claims including Medicare and other government and nongovernment accounts Monitors daily queues for customer services/quality and productivity to maintain acceptable level as established by the departments; alerts management of high call volume patterns Handles incoming and outgoing billing correspondence and phone inquiries relating to patient, third party administrators, attorneys, vendors and other insurance payers Documents conversations and/or actions taken to support all claims...