Customer Success Manager

Job description

Description About Zencity: Zencity is a mission-driven company transforming the work of government through community voices. Our community input and insights platform leverages advanced NLP and machine learning to help local government organizations make data-driven decisions. We work with 400+ cities and counties across the US and globally, from Los Angeles to Chicago to Austin. If you are passionate about leveraging data and technology to solve real-world challenges and improve life in communities, your place is with us. Why This Role Matters: Midmarket accounts are the engine of Zencity’s scale. These are mid-size cities and counties that need a CSM who can balance high-touch relationship management with efficient portfolio execution. You will drive adoption and value across a diverse book of business, partnering with Account Managers to ensure retention and growth. What You Will Do: - Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change. - Manage a portfolio of 30-50 midmarket accounts, driving adoption, value realiz...