Customer Care Representative II
Overhead Door Corporation · Bridgeton, Missouri, US
In 1954, a small garage door business owner invented a wooden door that folded horizontally to store itself overhead.
Job description
In 1954, a small garage door business owner invented a wooden door that folded horizontally to store itself overhead. That invention marked the birth of the company that has become known for developing and introducing innovative ideas and commitment to designing and building new upward-acting, storm protection and access systems products. Today, with its portfolio of quality, innovative products, Wayne Dalton effectively serves customer needs in North America. https://www.wayne-dalton.com/ Role and Responsibilities: - Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). - Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. - Respond to customer requests for information concerning order tracking, order expediting and product availability. - Perform order entry at both sales invoicing level and request for products from supply plants. - Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. - Act as a liaison between sales center and...