Quality Officer

Job description

Quality Assurance Advisor – Travel Location: Brisbane, Australia: Shape Quality. Enable Insight. Drive Better Customer Outcomes. At Allianz Partners, we’re building smarter, more resilient operations—where quality, insight, and continuous improvement power exceptional customer experiences. We’re looking for a Quality Assurance Advisor to play a pivotal role in strengthening our Travel business across Australia and New Zealand. In this role, you’ll go beyond traditional QA—leveraging data, critical thinking, and forward-looking practices to uncover insights, enhance controls, and help evolve how we deliver quality at scale. What You’ll Do: - Lead and deliver monitoring, supervision, and audit activities across the end-to-end value chain - Analyse operational data, trends, and control effectiveness to identify risks and improvement opportunities - Conduct root cause analysis and translate findings into practical, high-impact recommendations - Prepare clear, insight-driven reports and present outcomes to stakeholders across the business - Track remediation plans, ensuring timely execution and measurable improvement - Partner with leadership to uplift processes, frameworks, and governa...