Call Center Engineer

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. Position Summary: The Call Center Engineer is a specialized technical role responsible for implementing, integrating, and optimizing NICE CXone and related call center technologies. This position ensures the successful deployment of cloud-based contact center solutions, seamless integration with enterprise systems, and ongoing performance optimization to support organizational and customer experience objectives. The role spans implementation engineering, IVR and ACD configuration, CRM and telephony integration, system performance management, and stakeholder communication. The Call Center Engineer collaborates closely with IT teams, business teams, and external partners to deliver resilient, scalable, and efficient call center technology solutions. Key Responsibilities: NICE CXone Implementation & Integration: - Implement, deploy, and manage end-to-end NICE CXone solutions, including system setup, configuration, and customization to meet business requirements. - Integrate CXone with CRM systems such as Salesforce, telephony infrastructu...