Food and Beverage Supervisor

Job description

JOB OVERVIEW: Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. DUTIES AND RESPONSIBILITIES: · Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. · Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. · Oversee cash handling and check/credit policies and procedures. · Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. · Conduct pre-shift meetings to inform staff of daily events. Review daily specials. · Ensure side work duties are complete and tables are set before, during and after operating hours. · Promote teamwork and quality service through daily communication and coordination with other departments. · May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if ap...