Electric Outreach Specialist, Senior

Job description

Requisition ID # 170935 Job Category: Customer Support / Operations Job Level: Individual Contributor: Business Unit: Customer & Corporate Affairs Work Type: Hybrid: Job Location: Auburn; Rocklin: Department Overview: The Local Customer Experience organization’s mission is to enable and support a positive “One PG&E” customer experience that actively contributes to a vibrant local economy. The Local Customer Experience organization will accomplish this through the successful implementation of strategies that will drive: 1) tightly coordinated gas and electric operations for enhanced customer experiences locally with PG&E, 2) proactive, targeted and transparent multi-channel customer and community education that reinforces the value of PG&E and mitigates potential customer concerns, and 3) active support for local community, customer and economic vitality. Local Customer Experience will ensure that the "voice of the customer" is represented as we evaluate proposed initiatives, pre-deployment plans, and operational delivery. The team will actively support and coordinate internal and external response to post-launch customer needs. Position Summary: The Senior Field Outreach Specialist...