Customer Relations Specialist

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least April 10th, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. Role Description: As a Customer Support (CS) Specialist, you will be the dedicated point of contact for resolving highly complex customer escalations from initiation to final resolution, supporting residential and business customers, ensuring their concerns are addressed efficiently and thoroughly. You will analyze customer feedback and concerns to identify the most effective res...