Guest Experience Expert

Job description

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh. This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting. What you'll do: Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments Handle check-ins, check-outs, reservations and payments with confidence and care Assist with F&B operations, supporting breakfast service and evening operations (serving drinks). Anticipate guest needs, resolve issues at first contact, and go the extra mile every time What we're looking for: A naturally warm and people-first personality Adaptability and a willingness to turn your hand to anything A professional, calm approach, even under pressure Previous hospitality experience is a plus, but your attitude matters most The details: £13.35ph | Rotating shifts including days, evenings and nights Why You'll Love Working With Us...