Summer Intern – Customer Support (Support Consulting & Operations)

Job description

We are looking for a motivated Summer Intern (10–12 weeks) to join our Customer Support organization. This internship is designed to give hands-on experience with enterprise customer support operations, drawing from both Support Consultant and Support Manager responsibilities. You will work alongside experienced support professionals to help deliver high-quality customer support, learn how incidents and escalations are managed, and gain exposure to how support teams collaborate internally to drive customer satisfaction. This is a hybrid position. While some work can be done remotely, we expect the intern to spend a portion of their working hours each week at our Atlanta office to collaborate closely with the local team and participate in on-site activities. This role is ideal for students interested in technology, customer experience, operations, or IT services. What You’ll Learn & Do: Customer & Support Operations Exposure: - Assist Support Consultants with day-to-day ticket handling, including triage, documentation, and follow-ups under supervision - Learn how customer issues are analyzed, prioritized, and resolved in alignment with support SLAs and quality standards - Support th...