IT Desktop Support Analyst – Hybrid-Rockville MD

Job description

IT Desktop Support Analyst – Hybrid-Rockville MD About us: Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities. Minimum Qualification: Seeking a minimum of 4 skilled contractors to assist in resolving approximately 10,000 help desk tickets received annually by the IT department. This position will join the IT Operations Team, responsible for providing hands-on technical support to nearly 2,500 staff across approximately 50 locations, including school health rooms and school-based health and wellness centers. - Advanced level desktop support including Operating System (OS) imaging, hardware, software, mobile device deployment, troubleshooting, documentation, inventory, computer relocation, commercial off the shelf (COTS) a...