Student: IT Service Desk Assistant

Job description

Job ID: 7843 Date Posted: May 4, 2026 Information Technology at the Space Dynamics Laboratory (SDL) is seeking a part-time, customer service oriented, IT Service Desk Assistant to set up, install, configure, upgrade, and troubleshoot hardware and software on computers running mostly Windows systems (some Linux). This is a year-round, on-site position at our North Logan facility. The expected hours of availability will be Monday through Friday from 8 a.m. to 5 p.m., working approximately 20 hours per week. Preference will be given to applicants with availability on Monday mornings. Primary Responsibilities: - Provides friendly, accurate, and dependable support to SDL employees with a focus on customer satisfaction - Handles incident triage for phone calls, walk-ins, and ticket submission support - Manages user accounts, password changes, and ensures needs of new and departing employees are met - Images and configures computer systems and workstations for users - Supports IT asset management (inventory tracking) - Provides technical assistance troubleshooting hardware or software (operating systems and applications) - Documents all online, telephone, and in-person customer service re...