IT Business Support Technician

Job description

Description The IT Business Support Technician works under the supervision of the Business Technology Operations Manager and partners closely with EBAC business users, call center leadership, and technology teams. This role provides hands-on technical support to ensure secure, reliable, and uninterrupted access to systems, applications, and endpoint devices that are critical to daily business operations. The position is responsible for supporting and managing the lifecycle of end-user hardware, software, identity, and access services across both office-based and remote work environments. The technician serves as a trusted escalation point for complex desktop, application, authentication, and access-related issues, working with internal stakeholders, enterprise IT partners, and external vendors to minimize downtime and maintain operational continuity. Who We Are: Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and busin...