Sales Specialist I

Job description

We are DR Power, a Generac Company, professional power equipment done right. Established in 1985, we are a leader in the design and manufacture of professional-grade gas and battery-powered outdoor power equipment. We are dedicated to the enduring quality and uncompromising performance of everything we build. We stand behind every DR® product and are here to help every customer regardless of when or where they made their initial purchase. Essential Duties: - Answer incoming customer calls. Actively listen and ask questions to understand customer needs, proactively make sales suggestions based on the discovery of customer needs - Meet or exceed the individual selling performance goals and expectations that include but are not limited to calls per hour, conversion rate, average order, up-sell hit-rate, average up-sell revenue and total sales. - Explain to customers how, when and where products would best be suited. - Proactively asks questions to determine caller’s needs (i.e. size of property, need for accessories, etc) - Proactively recommends product (by name) based on the discovery of customer’s needs. - Adhere to objectives established for call quality. - Adhere to the standards...