Manager

Job description

Description The IHOP Manager supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service. Responsibilities: · Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan · Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization · Managing the restaurant floor, focusing on regular contact with guests. · Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits. · Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas. · Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, ap...