Service Delivery Manager

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Service Delivery Manager. Requirements: What You'll Do: - Building and maintaining strong relationships with your customers, both remotely and in-person through recurring engagements. - Collaborating with your peers in technical and client-facing teams, to achieve successful outcomes for the customer. - Reviewing, assessing and presenting service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made. - Serving as an escalation and contact point for your customers, removing roadblocks, and addressing technical and non-technical queries in a prompt manner. - Champion the outcome of issues and tasks through your knowledge and application of core ITI...