Member Services Representative

Job description

Job DetailsLevel: EntryJob Location: Concord Fitness LLC - Springfield, VA 22150Position Type: Part TimeJob Shift: See Job DescriptionJob Summary The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving. Schedule: Part Time: Monday - Friday: 5pm - 11pm 6-hour shift Saturday & Sunday - 1pm-7pm 6-hour shift Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk-related activities, including: Answer phones in a friendly manner and assist callers with a variety...