Customer Success Team Manager- North America

Job description

Customer Success Director - North America/Virtual US Who We Are: Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role: The Customer Success Director - North America leads and supports a team of NA-based customer success managers (CSMs), ensuring they build strong, long-term relationships with customers to drive retention, satisfaction, and growth. This manager focuses on team performance, strategy, training, and process implementation to ensure consistent, high-quality customer experiences across the team's accounts. What You’ll Do: - Oversees programs for and r...